Refund Policy

At Everlume, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refunds and returns policy below.

1. Return Eligibility

  • Items can be returned within 15 calendar days from the delivery date.

  • Products must be sealed, completely unused, and in their original packaging.

  • Opened or used products cannot be returned.

  • Discounted products are non-returnable.

2. Return Process

  • Customers must contact us first before returning an item.

  • You can reach out via:

  • Once your return is approved, we will provide further instructions.

3. Refunds

  • Refunds are processed within 3-5 working days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method only.

  • Customers must cover the return shipping cost, and tracked return shipping is required.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us immediately via:

  • You must provide clear photos as proof of the damage or defect.

  • We will assist in replacing the item or issuing a refund.

  • In cases of damaged or defective products, Everlume will cover the return shipping costs.

5. Non-Returnable Items

The following items cannot be returned:

  • Opened products

  • Discounted products

6. Contact Information

For any return or refund inquiries, please contact us.

At Everlume, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refunds and returns policy below.

1. Return Eligibility

  • Items can be returned within 15 calendar days from the delivery date.

  • Products must be sealed, completely unused, and in their original packaging.

  • Opened or used products cannot be returned.

  • Discounted products are non-returnable.

2. Return Process

  • Customers must contact us first before returning an item.

  • You can reach out via:

  • Once your return is approved, we will provide further instructions.

3. Refunds

  • Refunds are processed within 3-5 working days after we receive and inspect the returned item.

  • Refunds will be issued to the original payment method only.

  • Customers must cover the return shipping cost, and tracked return shipping is required.

4. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us immediately via:

  • You must provide clear photos as proof of the damage or defect.

  • We will assist in replacing the item or issuing a refund.

  • In cases of damaged or defective products, Everlume will cover the return shipping costs.

5. Non-Returnable Items

The following items cannot be returned:

  • Opened products

  • Discounted products

6. Contact Information

For any return or refund inquiries, please contact us at:
📧 Email
💬 WhatsApp
🌍 Website

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