1. Introduction

Welcome to Everlume! These Terms of Service govern your use of our website everlume.co.uk and the purchase of our skincare products. By using our website, you agree to these terms.

2. General Terms

• Everlume sells skin & hair products.

• Customers can checkout as guests or create an account.

• Our services are available to all users without restrictions.

3. Orders & Payments

• We accept PayPal, Apple Pay, and credit/debit cards.

• We do not charge VAT or sales tax.

• Customers can cancel or modify an order until 11 PM on the day of purchase. After this time, orders are final.

4. Shipping & Delivery

• We currently ship to the following locations:

  • United Kingdom

    • Royal Mail Tracked 24: 2–4 business days

    • Royal Mail Tracked 48: 3–5 business days

  • Republic of Ireland: 4–8 business days

  • USA (Mainland only): 5–10 business days

  • Australia (Mainland only): 6–12 business days

  • Canada: 6–10 business days

  • France (Mainland only): 4–8 business days

  • Germany: 4–8 business days

  • Italy (Mainland only): 5–9 business days

  • Netherlands: 4–8 business days

  • Spain (Mainland only): 5–9 business days

  All orders are shipped within 1–2 business days via tracked services.

• For countries outside the UK, shipping times may vary slightly due to customs checks, local delays, or seasonal volume. Import duties, taxes, or customs fees may apply depending on your country’s regulations. These charges are the buyer’s responsibility. Please check your local customs rules before placing an order.

5. Returns & Refunds

• Items can be returned for any reason within 15 calendar days, provided they are sealed, completely unused, and in their original packaging.

• Exchanges are not available.

• Customers are responsible for return shipping costs.

• Tracked return shipping is required. Customers must provide a tracking number when returning items.

• Refunds are processed within 3-5 working days after we receive the returned item.

6. Product Information & Liability

• We provide disclaimers regarding skincare product results (results may vary).

• Everlume is not responsible for allergic reactions or side effects. Please review product ingredients before use.

7. User Conduct & Restrictions

Users must:

• Not engage in fraudulent activities.

• Not abuse promotions, discounts, or offers.

Everlume reserves the right to suspend or ban accounts for violating these terms.

8. Intellectual Property

• All content on our website, including brand name, logo, images, and product descriptions, is protected.

• Unauthorized use, reproduction, or distribution is prohibited.

9. Limitation of Liability

• Everlume is not liable for any damages arising from the use of our website or third-party issues, including payment providers and shipping carriers.

10. Changes to These Terms

• We may update these Terms of Service at any time.

• Updates will be posted on our website. Continued use of our website means acceptance of any changes.

11. Dispute Policy

• We are committed to resolving any concerns quickly and fairly. If you experience an issue with your order, please contact us first via email, WhatsApp, or our contact form so we can assist you.
• Customers who initiate chargebacks, payment disputes, without first attempting to contact us to resolve the issue may be permanently banned from using our website and services.
• This policy is in place to protect our small business from fraudulent activity and ensure fair communication.

12. Contact Information

For questions about these terms, contact us at:
📧 Email: info@everlume.co.uk
🌍 Website: everlume.co.uk