We are pleased to offer Royal Mail as our trusted delivery partner for all orders. With a reputation for reliability and efficient service, Royal Mail ensures your items are delivered securely. Whether you’re ordering locally or internationally, you can count on their service to get your purchases to you promptly. You’ll also be able to track your order every step of the way, giving you peace of mind throughout the delivery process.

Absolutely! We’re happy to offer free shipping on all orders over £35.99. Just fill your cart, and we’ll take care of the delivery—on us!

Orders are typically dispatched the next working day, with a maximum processing time of two working days.
For instance, if your order is placed on a Friday, it will most likely be shipped on Monday, and no later than Tuesday.
Similarly, an order placed on a Tuesday will usually be dispatched by Wednesday, and at the latest by Thursday.

Delivery times depend on the shipping method selected at checkout.

• If you chose Tracked 48 or Free Shipping, your order will arrive within 3–5 working days. For example, if your order was placed on a Friday, the latest it would arrive is the following Friday, which marks the 5th working day.
• If you selected Tracked 24, your order will arrive within 2–4 working days. So if your order was placed on a Friday, the latest delivery would be by Thursday of the following week—the 4th working day.

We’ll send tracking details as soon as your order ships so you can follow its journey every step of the way.

Unfortunately, we don’t ship internationally yet. However, we’re working on expanding our delivery options in the future!

Yes, you can change your shipping address as long as it’s before 11pm on the day you placed your order. Just let us know, and we’ll update it for you!

If it’s been 3-5 working days and your order still hasn’t arrived, please reach out to us or send us a message. We’ll help you track it down, or we’ll send you another one!

If you miss your delivery, don’t worry! Royal Mail will attempt redelivery on the next working day. If you’re unavailable, they’ll leave a ‘Something for You’ card with details on how to collect your item or arrange another redelivery. You can choose to collect your parcel from your local Royal Mail Customer Service Point or Post Office branch. Alternatively, you can schedule a redelivery by entering your tracking number on the Royal Mail app/website.

Yes, your order is covered if it’s lost or damaged during delivery. We’ve got you protected!

Payments can be declined for various reasons, such as incorrect card details, insufficient funds, or issues with your bank. Please verify your information and try again, or contact your bank for assistance.

Yes, it’s completely safe! Your payment details are fully encrypted and securely processed by our trusted payment providers, ensuring your information stays protected at all times.

Yes, we do! All refunds are processed back to the original payment method used for the purchase.

You’re welcome to return your item for any reason, as long as it’s still sealed and sent back within 15 calendar days of delivery. Returns postage will need to be covered by you, and we kindly ask that you share the tracking number with us on WhatsApp so we can keep an eye on it for you. 💕 As soon as we receive it, a refund will be on its way to you.

Yes, return shipping costs are covered by the customer. We also ask that you provide us with a tracking number via WhatsApp so we can keep an eye on your return. Once we receive it, your refund will be on its way!

Unfortunately, we can only accept returns on items that are still sealed and unused. If you’ve had any issues with your product, feel free to reach out to us, and we’ll be happy to assist you!