Shipping Policy

At Everlume, we strive to provide fast and efficient shipping to our customers. Below are the details of our shipping process:

1. Processing Time

  • Orders are processed within 1-2 business days after the order is placed.

2. Shipping Method & Delivery Time

  • United Kingdom
    • Royal Mail Tracked 48: 3–5 business days
    • Royal Mail Tracked 24: 2–4 business days
  • International Shipping (Tracked Service)
    • Republic of Ireland: 4–8 business days
    • USA (Mainland only): 5–10 business days
    • Australia (Mainland only): 6–12 business days
    • Canada: 6–10 business days
    • France (Mainland only): 4–8 business days
    • Germany: 4–8 business days
    • Italy (Mainland only): 5–9 business days
    • Netherlands: 4–8 business days
    • Spain (Mainland only): 5–9 business days

3. Shipping Fees

  • Free UK shipping on orders over £35.

  • For orders under £35, standard shipping fees will apply at checkout.

  • International shipping fees are calculated at checkout

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email and your account dashboard.

5. Shipping Restrictions

  • Import duties, taxes, or customs fees may apply depending on your country
  • These charges are the customer’s responsibility
  • Please check your country’s customs rules before placing your order

6. Lost or Delayed Orders

  • If your tracking has not been updated in 3 working days, please reach out to us.

  • In the rare event that your order is lost, please contact us, and we will arrange for a replacement.

7. Incorrect Shipping Address

  • If you’ve entered an incorrect shipping address, please contact us as soon as possible — either by email or through our contact form.

    We’ll do our best to correct the address if your parcel has not yet been dispatched.

    However, if the order has already been shipped, we’re unfortunately unable to make any changes. In that case, you may need to try retrieving the parcel from the address you originally provided.

  • If the package is returned due to an incorrect address, reshipping fees will apply.