At Everlume, we strive to provide fast and efficient shipping to our customers. Below are the details of our shipping process:

1. Processing Time

• Orders are processed within 1-2 business days after the order is placed.

2. Shipping Method & Delivery Time

• We ship all orders via Royal Mail Tracked 48, which is available for all UK orders.

• Estimated delivery time is 3-5 working days from the dispatch date.

3. Shipping Fees

• We offer free shipping on orders over £35.

• For orders under £35, standard shipping fees will apply at checkout.

4. Order Tracking

• Once your order is shipped, you will receive a tracking number via email and your account dashboard.

5. Shipping Restrictions

• We currently ship within the UK only.

• No specific locations within the UK are excluded from delivery.

• International shipping will be available in the future.

6. Lost or Delayed Orders

• If your tracking has not been updated in 3 working days, please reach out to us.

• In the rare event that your order is lost, please contact us, and we will arrange for a replacement.

7. Incorrect Shipping Address

• If you entered an incorrect shipping address, please contact us via WhatsApp by 11 PM on the day of purchase.

• If the package is returned due to an incorrect address, reshipping fees will apply.